Privacy portal

Privacy statement

Cookie statement

SE takes your privacy seriously and we want to ensure that your data is secure. Below is a brief summary of what data we collect, how we use it and how you can control it. If you would like more information and more details, this can be found in our privacy notice. 


We will collect personal information from you when you sign up to use the site and when you make a booking. This includes your name, email address, and phone number, and in some cases your postal address, date of birth and passport number.  

We use this information to allow us to (i) create your account (ii) keep you up to date with deals we think you want to hear about and (iii) track your activity on the website to allow us to tailor your site experience; 

We primarily share information with third parties to fulfil any bookings you make and with our technical providers that allow us to send emails about our deals and to analyse website behaviour; 

As part of the Secret Escapes service, we send you regular email updates with our best deals, tailored to suit your preferences. If you would prefer not to receive these emails, or reduce their frequency, you can change your preferences at any time in the account section of the website. 

You have various rights under data protection law, including the right to request access to the personal data we hold on you, and a right to request that we delete all such personal data. You can delete your account in the account section, but for all other requests please contact support@secretescapes.com.

Privacy policy
Secret Escapes Ltd is a UK registered company that wholly operates the website Gilt Travel (www.gilttravel.com). This privacy policy refers to your use of this website and the information that we may collect from you as you do so.

Secret Escapes Privacy Policy

Effective Date: January 31 2016

Secret Escapes Ltd (“Secret Escapes”) is a UK registered company that wholly owns and operates the website www.secretescapes.com. Secret Escapes treats the handling of personal data seriously. This Privacy Policy details how Secret Escapes will treat your personal data after it has been collected by Secret Escapes, either through its website or otherwise, together with details on the type of information we may collect from you, as well as shared or disclosed with third parties in the course of doing business. Secret Escapes will only use your data as detailed in this Privacy Policy or for its legitimate business reasons.



Information we may collect from you:

For access to our hand-picked hotels at members-only rates, all we require is your email address so that you can sign in to our website securely (using your own unique password) and receive our latest and greatest offers directly in your inbox. Other than your email address, Secret Escapes does not collect any personal data about you (such as your name or other contact information) except when you specifically and knowlingly provide such information through online forms, websites, which may be captured and retained according to Secret Escapes retention guidelines.



By signing up to Secret Escapes, we ensure that all members are able to create and manage their account and email preferences when they sign in to the website, so that they may receive as many, or as few, emails as they like. Our Anti-Spam Policy tolerates only permission-based email (we require your say so before sending you any marketing emails), and members may opt-out or change email preferences at any time by following a link in the footer of all marketing emails, or by visiting their account settings on the website once they have created an account.



Members of Secret Escapes who have an account reserve the right to manage their email preferences and may choose to opt-out of marketing communications, yet maintain full access to the website. You will need to adjust your account settings on the website to specify your preferences, or email us at help@secretescapes.com if you wish to opt-out of receiving marketing communications from us.



Some communications (for example, important account notifications and billing information) are considered transactional and are necessary for all of our customers. We will therefore continue to send these communications to you (where you have made a booking through us) even if you have unsubscribed from receiving marketing communications from us, unless you cancel your Secret Escapes account to unsubscribe from these communications and ask for your account to be removed. To cancel your Secret Escapes account, please email us at help@secretescapes.com. Please note that where you cancel your account with Secret Escapes, we will still hold on to any transactional data for a reasonable period of time, in case there are any issues that may need to be resolved relating to your booking. Those details will be stored in our secure database.



When you make a booking through our website, you will be directed to the payment page where you can enter your payment details. We do not store financial details such as credit card numbers. Our payment platform provider will be provided the details of your booking that we have collected from you, so that they can process your payment to our account. Once we have received your payment into our account, we will then make the relevant payments to the provider of your holiday or travel arrangements. Please note that Paypal® is an independent third-party payment processing service with its own separate terms, conditions and Privacy Policy, available here: https://www.paypal.com/us/webapps/mpp/ua/legalhub-full



How we use this information:

Any personal information such as email address or postcode is held by us for the sole purpose of communicating with you as you have requested and for processing any bookings you make through us. That means that we will send you newsletters if you have subscribed with us or opened an account, at the frequency you request, or replying and corresponding with you if you give us feedback or apply for a job with us. This includes any information you provide to us on your return from holiday or any emails or records of telephone conversations we may have with you.



We will not share this information with any other parties, except as described in this Privacy Policy.



We may share personal information:

• when we need to do so in order to fulfil your arrangements booked with third party providers, such as hotel, airline, car rental and other providers, who fulfill your travel reservations. By making a reservation through this site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by Secret Escapes and personal information disclosed to them is subject to the applicable supplier's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this site;

• as specifically stated in any special terms and conditions as is sometimes the case with competition entries;

• when we are required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of our company, (iii) act in urgent circumstances to protect the personal safety of users of our website or the public, or (iv) protect against legal liability;

• if you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites use of your personal information and we encourage you to review the privacy policies of any website that referred you here;

• with our parent company, subsidiaries and corporate affiliates, as well as international corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future;

and/or

• when we hire other companies to perform certain business-related functions, such as, maintaining databases and processing payments, we may provide such service providers with the personal information that they need to perform their specific function.



Please note that in order to complete your booking, we will need your name, address and/or email address, together with other information relevant to your booking (for example, your passport number and those for people within your group). This is so that we can process your booking and pass this to the third parties providing your booked arrangements (e.g., hotels, airlines, public authorities such as customs and immigration if required, etc.), so that they have the relevant information to provide your booked arrangements. This applies to sensitive personal data that you may give to us, such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the U.S.A. (“EEA”) and by providing us with this information you provide your consent (and the consent of those included in your group) to transfer such information outside of the U.S.A. If you are travelling internationally to or from the United States, the US appropriate customs and border protection agencies will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.



Social media features and widgets:

This website may include social media features (“Features”), such as the Facebook Like button and widgets, such as the "Share This" button or interactive mini-programs that run on this website (“Widgets”). These Features and Widgets may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature or Widget to function properly. Social media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features and Widgets are governed by the privacy policy of the company providing it.





Cookies and our website:

In addition to personal information that you choose to give us we may also collect information about your computer (usually to verify that the activity on our website is from genuine sources) and about your general usage of the website. This may include your IP address, operating system, web browser software, screen resolution and referring website.



We use cookies primarily to make our website easier for you to use as well as for marketing and analytics purposes. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:



i. To estimate our audience size and usage pattern.

ii. To store information about your preferences, and so allow us to customize our site according to your individual interests.

iii. To speed up your searches.

iv. To recognize you when you return to our website.



Our cookies don't store sensitive information such as your name, address or financial details. You can delete any cookies stored on your computer, or refused to accept cookies by activating this setting on your browser which allows you to refuse the setting of cookies. However, please note that if you select this setting, this may prevent you from accessing or using all or part of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.



In addition, this Site enables the use of the Adobe Flash Player. Adobe’s Flash Player is used by the vast majority of websites that offer video and other interactive content. By default, your use of the Adobe Flash Player generates “flash cookies” (also known as “persistent identification elements” or “local shared objects”). The Adobe Flash Player (and similar applications) use flash cookies to remember user settings, preferences and usage similar to the browser cookies referenced above. You can disable, delete and control the degree to which you accept flash cookies by accessing your Adobe Flash Player management tools directly through the settings manager for Adobe Flash, located here. If you do not allow flash cookies to take any disc space on your computer, you may not be able to take advantage of or participate in certain features on this Site



Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.



Consent:

By disclosing your personal information via the website, over the telephone or via email or post you consent to the collection, storage and processing of your personal information by Secret Escapes in the manner set out in this Privacy Policy and our Terms and Conditions relating to your use of the website and/or making bookings through us.



Do Not Track Disclosures:

We do not currently respond to web browser “Do Not Track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. For more information about Do Not Track, please visit www.allaboutdnt.org.



Third party advertisers may place cookies on our website through which they can gather IP addresses of our member’s devices. Otherwise, we do not authorize the collection of personal information from our members on our web site through advertising technologies without separate member consent.



Children:

We do not knowingly collect personal data from children under the age of 18. If you are under the age of 18, please do not submit any personal data through our website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information on our website without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to Secret Escapes Ltd. through our website, please contact us, and we will endeavour to delete that information from our database.



Links to Other Web Sites:

This Privacy Policy applies only to this website. This website may contain links to other web sites not operated or controlled by Secret Escapes Ltd. (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Secret Escapes Ltd. endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.



Validity / changes:

We will occasionally update and change this Privacy Policy. Any changes to this Privacy Policy will be posted to our website. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. If you change your contact details, please send an email with your new details to help@secretescapes.com.


Your California Privacy Rights:

California Civil Code Section 1798.83 permits Secret Escapes customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to “Secret Escapes Attn: Privacy Notice Opt-Out Request” at the address set forth in the “Contact us” section below.

Questions Contact us:

If you have any questions about this Privacy Policy or about the information we hold about you, then please contact us at:



Secret Escapes Ltd
4th Floor
120 Holborn
London
EC1N 2TD
help@secretescapes.com
0843 22 77 777


Secret Escapes Ltd is a registered Seller of Travel in California. CST 2118424-50. Registration as a seller of travel in California does not constitute approval by the State of California. Secret Escapes Ltd is not a participant in the California Travel Consumer Restitution Fund.



Secret Escapes Ltd is registered with the State of Florida as a Seller of Travel. Registration No. ST39499.    


Secret Escapes uses cookies and similar technologies to recognise you when you visit our our site or our app. The following section explains what these technologies are and why we use them, as well as your rights to control our use of them. 

What are cookies? 

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. 

Cookies set by us are called "first party cookies". Cookies set by parties other than us are called "third party cookies". Third party cookies enable third-party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your device both when it visits the website in question and also when it visits certain other websites. 

Why do we use cookies? 

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our site or our app to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our site or our app. Third parties serve cookies through our site or our app for advertising, analytics and other purposes. This is described in more detail below. 

Types of cookie 

The specific types of first and third-party cookies served through our site or our app and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific site or our app you visit): 

Essential website cookies: These cookies are strictly necessary to provide you with services available through our site or our app and to use some of its features, such as access to secure areas. 

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our site or our app but are non-essential to their use. However, without these cookies, certain functionality may become unavailable. 

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our site or our app are being used or how effective are marketing campaigns are, or to help us customise our site or our app for you. 

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. 

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our site or our app through third party social networking and other websites. These cookies may also be used for advertising purposes too. 

What about other tracking technologies, like web beacons? 

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our site or our app or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our site or our app to another, to deliver or communicate with cookies, to understand whether you have come to our site or our app from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning. 

Do you serve targeted advertising? 

Third parties may serve cookies on your computer or mobile device to serve advertising through our site or our app. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.  

How can I control cookies? 

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information. 

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. 

The date at the top of this Cookie Statement indicates when it was last updated. 

Where can I get further information? 

If you have any questions about our use of cookies or other technologies, please email us at customerservice@secretescapes.com. 

This Cookie Notice was last modified on 25/05/2018.